What are Reassurance Calls?
Reassurance Calls are an important service of Contact Ministries. A reassurance call is a daily personal telephone call made by Contact volunteers to senior adults living alone who might not otherwise be in touch with anyone during a 24-hour period and to persons who are medically fragile. At a regularly scheduled time, a telephone call will be placed (between 7:00 AM and 10:00 PM). These calls are placed to share a few brief minutes in a friendly telephone visit and to assure that the person is in reasonably good health that day.
If the person receiving the call does not answer the telephone, the volunteer will notify the designated emergency contact listed on the Reassurance CONTACT application form.
A Reassurance CONTACT call gives a person, their family, and friends the security of knowing that someone will check on him or her and get help if it is needed.
Who is eligible for Reassurance Calls?
Our Reassurance Call service is available to residents of Johnston County, North Carolina. (Winston Salem, NC residents are served by our sister organization
Contact Winston
Salem Their phone number is 000-000-0000)
Anyone living alone who has a medical condition (such as epilepsy or diabetes for example), who is elderly and in frail health or homebound may subscribe to this service. The service will begin as soon as Contact receives and processes the application. Reassurance Calls may be scheduled for every day, on specific days, or on a temporary basis depending on the needs of the subscriber. Like all of our services, Reassurance Calls are supported by donations and are offered free of charge to our clients.
Are there any limitations on the Reassurance calls?
Reassurance calls are made only once a day. Whenever a subscriber is unable to answer the telephone, Contact volunteers will try placing the call several times before assuming something is wrong and sending someone to check. Please understand that daily reassurance calls are kept brief since the Contact telephone lines must be kept open as much as possible for incoming calls.
What are the responsibilities of the subscriber?
The person subscribing to this service must select the time that (s)he wishes to be called and agree to be available to answer the call at the designated time each day. The subscriber must notify CONTACT when (s)he will be away from home so that emergency numbers will not be called.
CONTACT recommends that each subscriber make a house key available to the person who is to check on him or her in case of an emergency. If CONTACT cannot reach anyone at the emergency numbers listed, our volunteer will request assistance from 911.
Subscribers should understand the CONTACT volunteers making their daily reassurance calls also receive incoming helpline calls. There may be an occasion when we will not be able to place the reassurance call at the designated time but the call will be made as close to that time as possible.
How does one become a subscriber?
To subscribe to the Reassurance CONTACT service print out a copy of the
Reassurance CONTACT application form
If you wish to receive a daily Reassurance CONTACT call, please fill out the following information and mail to: CONTACT of Johnston County
P.O. Box 1375
Smithfield, NC 27577
Name________________________________________________________________________
Telephone ________________________________ Time to call __________________________
Address _____________________________________________________________________
City, State, Zip_________________________________________________________________
List two people we may call if we are unable to reach you.
Name (1) _ Telephone
Name(2) Telephone
Do either of these people have a key to your home? If yes, who?
Emergency numbers:
Primary Physician ________________________Telephone ______________________
Preferred Hospital_________________________
Telephone _________________
Is there anyone else you would like us to call in case of an
emergency? If yes, please list below.
Name (1) _______________________Telephone ____________________________
Relationship to you_______________________________________
Address______________________________________________________________
Name (2)________________________Telephone _____________________________________
Relationship to you_______________________________________
Address______________________________________________________________________
Please list any special needs (medical conditions, handicaps, etc.).
Date of birth
Please read, date and sign below.
I wish to receive a daily reassurance call. I agree to notify CONTACT of North Carolina if I will be unable to answer the telephone at our regular time. I give CONTACT permission to have someone check on me in the event I do not answer the phone.
Signature Date
, fill it out, and mail it to CONTACT, P.O. Box 1375, Smithfield, NC 27577 Or call Contact at either of our helpline numbers on our
main page
and we will be happy to send you more information and an application in the mail.
Webmaster
